PRODUCT
KNOWLEDGE
Add product and knowledge
Connect the live product, help center, and the account context customers rely on.
When users get stuck,get them moving.
Browserbot reads the live page, finds the next safe step, and checks what happened before moving on.
Reads the live pageWaits for permissionChecks the result
honeybook.com / settings / invoice-reminders
LIVE
CUSTOMERWhere do I change late payment emails?
DUBOT I can show you.
CLIENT WORKSPACE
Invoice reminders
Payment remindersOn
Late payment emailsChoose when overdue reminders are sent
Browserbot found the live control even if the page changed.
Reminder schedule3 days overdue
Guidance stays on the live page and waits for the customer.
THE BROWSER AGENT THREAT
Agents are already clicking through your product without asking you.
Browserbot gives CX the map before agents choose their own path. Prune the routes, set the boundaries, test the behavior, and keep evidence of what happened.
DESTINATIONInvoice remindersVERIFIED
BEST PATHSettings → Invoices → RemindersAPPROVED
BOUNDARYExplain only, no writeENFORCED
OWNERCX OperationsMANAGED
Browserbot adapts guidance to the live product.
A fixed tour follows yesterday's path. Browserbot reads the live product, highlights the real control, and explains what matters in the moment.
InvoicesSettingsPayments
STEP 3 OF 6Open invoice settings
Choose Reminders from the menu.
The product changed. The tour did not.
Static product tour
The path breaks when the product changes.
OUT OF DATE
Invoice remindersFuture invoices
Everything is in the right place.Browserbot recovered from the product change.
Browserbot guides
The customer sees the next step in the product.
MOVING AGAIN
THE PRODUCT MAP
Keep guidance current as your product changes.
Traditional tours encode a fixed sequence of screens. Dubot explores the product, understands the purpose of each surface, and gives CX a map they can review and improve.
Invoices
Settings
Payments
Map pages and workflows
Dubot learns the purpose, controls, and destinations of the current product.
Opened Settings
Found reminders
Test the best paths
CX sees the run, the evidence, and exactly how guidance will appear.
Old path
Approved path
Improve the path after each run
CX reviews the evidence, corrects a bad step, and approves the update before customers see it.
Match the help to the customer’s current step.
Browserbot chooses the smallest useful intervention and keeps the customer in control.
NAVIGATE
Settings
Take me there
Open the correct screen or state so the customer does not have to translate an article into navigation.
EXPLAIN
Invoice reminders
Here is the setting.Changes affect future invoices.
Point to what matters
Highlight the real control and explain what it does using current product and account context.
VERIFY
Setting reachedCurrent state verified
Stay until it worked
Confirm the user reached the next step, or return the full context to support.
Let CX review and improve every path.
Browserbot remaps what changed. CX reviews the evidence, fixes a bad step, and approves what customers see.
1Review the run and evidence
2Correct the step in plain language
3Retest before customers see it
RUN TRACE · INVOICE REMINDERS3 OF 3 VERIFIED
“Where can I change invoice reminders?”
Opened SettingsResolved from the current navigation
Highlighted Invoice remindersMatched role, label, and page region
User reached the controlNo write action was performed
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