RESOURCE CENTER

The right help for what customers are doing now.

The current page and account context shape what appears: an answer, a guide, an approved action, or a handoff.

BROWSE OR ASK GUIDANCE ON THE LIVE PAGE APPROVAL BEFORE ACTION

WORKSPACE

Invoice settings

Payment remindersSend a reminder three days before due date.

Late payment emailsChoose when overdue reminders are sent.

Default taxApplied to new invoices.

20%

THE RESOURCE CENTER

Start in the Resource Center. Finish in the product.

Customers can browse resources or ask a question. When words are not enough, Browserbot continues on the live page.

01 / CURRENT CONTEXT

Start with what is happening now.

The page, account, and work in progress arrive with the request.

LIVE PRODUCTPAGE CHANGED

Draft invoiceInvoice settings

HPriya Shah · Draft invoiceINVOICES / DRAFT

CUSTOMERPriya Shah

Draft

Wedding package£3,200

Panel updatedHelp for this draft invoice

Current pageApproved knowledgeAvailable actions

02 / RESOLUTION

Answer, Show, Do, or Route.

Use the smallest intervention that can finish the job safely.

ANSWERBest article

SHOWPoint to control

DOApprove action

HAND OFFSend context

03 / SHOW

Point to the real control when words are not enough.

Browserbot leaves the panel, finds the control, and waits for the expected state.

BROWSERBOTLIVE PRODUCT

CUSTOMER ASKEDWhere do I change late payment emails?

InvoicesSettingsPayments

Payment remindersBefore an invoice is due

Late payment emailsAfter an invoice is overdue

Control foundDestination and state verified

04 / DO

Consequential work waits for approval.

Dubot prepares the change, completes it only after approval, and shows the result.

HPriya Shah · Draft invoiceLIVE PRODUCT

Wedding package£3,200

Discount10%

Total£3,200£2,880

Invoice updatedDraft saved successfully

The Resource Center keeps its context on mobile.

On mobile, the same resources, conversation, and governed handoff fit the screen without losing page context.

9:41● ● ●

Dubot

☰

RESOURCE CENTER

Help that starts where you are.

Browse, ask, or start a guide without leaving the product.

app.honeybook.com

INVOICE SETTINGS

Payment reminders

How can we help?

Route the conversation with context attached.

If Dubot cannot finish the job, the customer, page, task, and attempted resolution arrive with the support handoff.

INTERCOMZENDESKSALESFORCEHUBSPOT

CONTEXT PACKAGEREADY

CustomerPriya Shah · Premium plan

Current pageDraft invoice · Wedding package

IntentApply a discount before sending

AttemptedPrepared 10% change · Not yet approved

DUBOT CONTEXT6 fields attached

INTERCOM · EXAMPLEConversation created