SUPPORT
Get help connecting Dubot to ChatGPT, Codex, Claude Code, or another MCP client.
Need help connecting Dubot, managing your workspace, or using the Dubot MCP server? Email support@dubot.ai.
Start with the checklist below. If the problem continues, send the visible error and basic context, with personal data removed.
Connection help
Reconnect the integration, approve the intended workspace, and try again.
Keep secrets private
Never send passwords, access tokens, customer content, or authentication secrets.
Useful context
Include the client, approximate time, workspace name, and visible error.
Contact support
Email support@dubot.ai for help connecting Dubot, managing your workspace, or using the Dubot MCP server.
What to include
To help us investigate, include:
The product you are connecting from, such as ChatGPT, Codex, or Claude Code.
The approximate time the problem happened.
The Dubot workspace name.
The action you were trying to complete.
The visible error message, with personal data removed.
Do not send passwords, access tokens, customer conversation content, or authentication secrets.
MCP connection checklist
Confirm you can sign in to Dubot.
Confirm your user belongs to the intended workspace.
Reconnect the Dubot integration and approve the requested workspace.
Try the request again.
If the problem continues, email support@dubot.ai with the details above.
Related resources
Security and privacy questions
Email security@dubot.ai for security or privacy questions.